Outlook Add-in Is Missing

Outlook Add-in Is Missing

If installed and enabled, the Outlook Add-in should appear above the list of email messages in the Outlook Mail section.


If missing, you can attempt to manually enable the Add-in.

  1. Within Outlook, navigate to File > Options. The Outlook Options window will open.
  2. Click Add-ins from Options category list.
  3. Look for JunxureOutlookAddins in the Add-ins list. It should be in Inactive Application Add-ins, Disable Application Add-ins, or not listed. Follow the appropriate steps below based on its location.

Listed in Inactive Application Add-ins

  1. At the bottom of the window, set the Manage drop-down to COM Add-ins.
  2. Click Go.
  3. Select JunxureOutlookAddins.
  4. Click OK.

  5. Click OK in the Options window and return to your main Outlook view.

The Junxure Outlook Add-in should load.

Listed in Disabled Application Add-ins

  1. At the bottom of the window, set the Manage drop-down to Disabled Items.
  2. Click Go.
  3. Select Addin: JunxureOutlookAddins.AddinModule (adxloader.dll).
  4. Click Enable.

  5. Click OK in the Options window and return to your main Outlook view.

The Junxure Outlook Add-in should load.

Not Listed in the Add-ins Window

If JunxureOutlookAddins does not appear under Active, Inactive, or Disabled Application Add-ins, the Junxure Outlook Add-in may have been uninstalled.

This can be verified by going to Control Panel > Programs & Features or Settings > Apps (depending on your Windows version) and searching for the Junxure Outlook Add-in. If it does not show on this list, it will need to be reinstalled. See Installing the Junxure Outlook Add-in for more details.

Still Not Working

If the above steps fail to resolve your issue, please Contact Junxure Support for further assistance.

    • Related Articles

    • Microsoft 365: Outlook Online Add-in Setup

      The Microsoft 365 Outlook Online Add-in links the Junxure email correspondence features to Outlook Online. With this feature enabled, all emails initiated from within Junxure will open Outlook Online to create and send messages to your clients. This ...
    • Outlook Add-in Floating Outside of Outlook

      If your Outlook Add-in is loading before Outlook finishes loading and ends up floating, stuck outside of the main Outlook window, you can take the following steps to correct it: Launch Outlook. Navigate to File > Options. In the General options ...
    • Installing the Junxure Outlook Add-in

      Before you begin installation of the Junxure Outlook Add-in, verify that you meet the Email Integration system requirements. Note: The Junxure Outlook Add-in will not work with the web application version of Outlook. If you currently use only the web ...
    • Outlook Add-in: Adding the ActionID Column

      Caution! The steps below are provided as a courtesy to Junxure users, but document Microsoft Outlook functionality and are subject to change without Junxure's knowledge. Please refer to Microsoft Support for the latest steps and help on adding custom ...
    • Outlook Add-in: Inbox Routing Rules

      Inbox routing rules allow you to set certain logic rules to accomplish one of two specific outcomes when using Email Capture functionality: Redirect emails that match certain criteria to a specific Record. Ignore (do not capture) emails that match ...